Take responsibilty!

So, this lady comes in...
wants to exchange her wrong book for the correct one...
Now, last day for Returns was Yesterday.

I look at her reciept.
She purchased the book in June!!

I can't do an exchange for a previous semester book!
That's not how it's done!

SHE FLIPS!
"This is BS! This is all on you! Not Me! You gave me the wrong book and I've been walking around around thinking it's the right one the entire time! And When I find out it's wrong--"

At this point, I've interrupted her.
I'm sorry... But you can't have good customer service without a good customer...
Maybe it was an off moment, because I entered HUMAN BEING MODE

"NONE of this is my fault!"
"You gave me the wrong--"
"You've had three months to return the book!!"
(but that's beside the point since she bought it for a previous semester!!)
"I can't return it. I spoke to my manager, she can't return it!"

(I then directed her to speak with the manager. I assumed, correctly, that she would be given a buyback value (50% back) for the book.

BUT SERIOUSLY!!

"This is all on you..." FIRST OF ALL, I wasn't even working during the summer semesters! Secondly, I didn't sell her the book! I'm not responsible if she doesn't return the book on time! Nor am I responsible for the fact that she didn't check-in with her professor...!

WE MAKE MISTAKES PEOPLE!!! IT HAPPENS!!! IT'S YOUR RESPONSIBLITY TO CALL US OUT ON IT!! WE EVEN GIVE YOU A DEADLINE!!! GET WITH THE PROGRAM!!! seriously.

DO YOUR JOB!!

When I ask for help!
I expect help...
DON'T get someone else to do it
DON'T make up an excuse
DON'T be lazy and say you're busy... the customer comes first!!
If we get the customers out of the store you'll be able to finish whatever you're doing...
BUT
if you DON'T HELP ME then the lines will back up, AND NO ONE WILL BE HELPED, NO ONE WILL BE SERVICED IN A TIMELY FASHION, AND NO ONE IS GOING TO HAVE A GOOD DAY!!

seriously, hop on a register once in a while! legit.

SFA rant... I know too much!! ???

I know waaaaaaaaaaaaaaaaaaaaaay too much about Financial Aid now!

OH BTW!! FINANCIAL AID IS A GENERAL TERM.... Mass Rehab, VA, LOAN, SCHOLARSHIP, GRANTS... WHATEVER!! IT'S ALL FINANCIAL AID!!

Just a different form of it...learn your stuff... because I'm SO SICK of people not knowing how much money they were awarded or who they got the money from! RESEARCH PEOPLE... after that?! It's simple math!!! It's not that hard!!!!!!!!!!! DUH