Aged books

Today this guy came in with a paper bag full of OLD books. Like so old they smelled horrible and were yellow. He wanted me to buy them back from him. So I stood there and typed in about 20 ISBN numbers. Some of these books are so old they don't even have ISBN numbers. So I finally finish and I total the amount he was going to get. Now here's the thing, it was 11 wholesale books... but it only came out to $6.75!!! All that work for a measly $6.75! Each book was worth $0.25, $0.50, or $1.00!! I kept expecting him to say, "oh don't worry about it. I'll just THROW them away..." but noo... Seriously these books STUNK!

Power outs are not fun...

So today the power went out at 10:30 this morning, it was not fun! There were a few people that were upset that the store was closed while the power was out... ummm okay, we can't process any transactions, why be open? We did answer any questions that we could though!
Many... and I mean MANY people asked me when the power would go back on. When I told them I didn't know, they asked me why not. Really??? So I just told them... "It will be back on when 'they' fix it, that is all I know"
Some people objected and told me I could sell them their books because they were paying with cash... ummm, okay, but my computer with the prices still isn't working even though you are paying with cash.
We told many people that we would open the store back up when the power came on, however, it may take up to 15 min for us to open the store because we might have to reboot the system.

This is where it gets good...
The lights come back on, Boss Lady is out side the door, so I open it so she can come in. I am trying to shut the door behind her, because we do indeed need to reboot and wait for the registers to turn on before we can unlock the doors. Well... this really tall "tough" looking guy LATCHES onto the door, trying to open it and get in. I tell him that if may take us up to 15 min to open the store ("the system needs to load"). He then (yelling at me) says that he'll just write down his credit card number and we can charge him later. Well sir, no we can not do that, you will need to wait for the system to turn on. Now he's directing me to load the system, but he will not let go of the door. So neither do I! He (AGAIN) yells at me that I can let him in the store.
Well I don't let angry, yelling customers tell me what and how to do MY JOB! So I kindly tell him "Sir we need you to wait outside while we load the system. We will unlock the doors as soon as the registers are ready." While telling him this I am TRYING to pull the door shut. He storms off, pissed! Funny part: no sooner did he storm out of sight did the register post "SIGN ON" and we could open the door.

Sooooo... Boss Lady is trying to open the door... She is barely able to open one side (not even able to put the door stop in place) and people bombard her to get in. Needless to say, someone DRAMATICALLY falls on the door stop that was not put into place...

The day just got worse from there... Financial Aid kept varying off (NOT WORKING), the registers kept needing to be restarted, and WAY too many people wanted to do returns that were not allowed...

Yeah, long day. I was only there from 9 - 3, and of that time we were "power out closed" from 10:30 - 12:30...

Dreams

I'm doing returns in my sleep!!! With actual totals on books... I woke up and freaked out because I was in the middle of a transaction for $80.05 and I had to finish it! I'm glad it's mostly over!

opps

I have to almost laugh, just from reading entries... or lack of. You can tell that we have gone from slightly amused by customer antics, to tired and annoyed of their lack of sense.

But just remember, returns end today! That means... arguments tomorrow! hah...meh :-(

OH MY GOSH!!

i've gotten to the point where I can't even distiguish the difference between dumb.

True Customer Service

Yesterday a girl walked up to me and said, "Are you open?" I was standing at textbook info. I looked at her, looked at the wide open doors, looked back at her and said, "Well, you got this far... I guess so!"

Nicotene

Cetina had a rough day. She also got this question, "Do you sell cigarettes? My old school did.... "
WHAT?!

Plastic

Cetina was dealing with a customer and told him the whole book return policy. She finished and the guy looked at her and said, very seriously, "So, when I remove the shrink wrap, I should keep it with the book?" Nom had to run away laughing hysterically... and Cetina had to explain to the poor person that no, it was in fact, ok to throw the plastic away. Can't you just picture him walking around the school with all the plastic tucked carefully into his books binding?!

Coupons?!

So this guy called today and said that he was a little confused.. yeah, you and every other college student that walks through our doors.. so I asked him what his question was. Get this, he wanted to know if he could get coupons to make his books cheaper. YOU FREAKIN HAVE FINANCIAL AID!! What the heck do you need coupons for?!

YOU'RE IN COLLEGE...

don't be dumb!!

WAIT?! There's a line?!

Spazms of people clumping up the walk space, standing in a scattered mass one behind the other (respectively). To their left side, I pink sign stating: LINE STARTS BEHIND HERE... on the opposing side it says: LINE STARTS HERE -->

I speak in a louder tone. "Can You please make a line behind the sign that says 'Line starts behind here' please?! Thank You!"

The mass then form a, somewhat, decent line...however, there are still some stragglers. I repeat my stated favor one more time, a little louder!!


Now tell me.

If there is a line of people with a sign next to them, clearly stating line starts here...

wht the hell do other people not understand that...well....THERE'S A LINE.

"I'm sorry, but you have to wait in line, like everyone else."
"Oh! There's a line?"

Seriously!

i can't even begin to explain..!!!

Awkward...

Today I handed a guy his receipt and asked him to sign his bottom.... I nearly died..

HUH?! part t-whoa!

So basically...

This is how I sounded today.

"You have until the ten thuv seplambarm blishma pah!"

"All bluhh mli cla mnikis..nish."

"Last day floor a rehrerrn..."

"Mnlehn mnlah!"


...yeah.

Huh?!

I tried to scan someones books with a pen... just thought you all would find that amusing!

Get Over It!

We do not take Starter Checks. Someone could easily find them on the floor and use them as their own...

A woman comes up to me with her check. I told her: "We Do not accept starter checks..." for the above reason. She replies with a "It take 900 years to send me my real checks and I have money in the account!" While she's telling me about the money situation, she places here account (handwitten btw) in my face... (Cause that proves it's YOUR money...)

Then I told her. I'm sorry, It's store policy to protect the holder of the checking account...

"That's rediculous!"
(yeah...I know, out of context, but that's basically what she meant...)

I'm sorry (I'm actually not), but i'm not gonna argue with you...we don't take them!
GET OVER IT!!

Computer Labs, Financial Aid...Bookstore!!

I'm not even at the bookstore and I'm helping people! Why the Hell do I have AMAZING customer service?!

I'm not even wearing my "Yes! I can help you!" shirt...

:(

my life is sad.