"Hate is a strong word but I really, Really, REALLY don't like YOU!!!"

I'm really annoyed with the new SFA filing thing that's happening... It makes it "easier" because I don't have to type in EVERYONE'S socials... but NO ONE KNOWS WHAT THE HELL IS GOING ON!!!

It's your money, you think you'ld actually keep track of it...!!!

I also hate returns/exchanges/buybacks/ everything else!!
I don't want to be doing a SFA exchange for 20 minutes!!! REALLY?!!! ARGH!! and crap!

WE HAVE A 10 DAY WAIT PERIOD FOR CHECKS!!! GET OVER IT!!! COME BACK ON THE TENTH DAY!!!

i hate rush.

*Cue Dumb Stare*

How hard is it to get up to the registers and say to the cashier something along the lines of:
"I have financial aid"

I'm not looking for a detailed description of your problems... or even for you to give me any more info than that..

But for goodness sake don't just stare at me when I tell you the total. Seriously!! Go take an Interpersonal Communications class!!

Speak a little louder, I'm a little hard of hearing...

Okay...
So I understand you don't want to shout out your SSN for the entire world to hear... but seriously, I have an ancient barcode printer, several cash registers being used, and a store full of people who enjoy I nice LOUD conversation. Please!!

You don't have to shout it, just loud enough so I don't have to ask you to repeat several times! (It defeats the perpose of speaking quietly anyway!)

Also...
SLOW DOWN!
I know I'm pretty fast with the register (thank you)
But I don't know your SSN!! It takes time for my brain to register what it hears and type it on the keypad!

AND ANOTHER THING!!
DICTION!!!

Nigh-Fie-Fo-AY-Sih-Tree-Oh is not a number!!

(NINE-FIVE-FOUR-EIGHT-SIX-THREE-ZERO!!)
I know it's a lot to ask for some... but I speak English... as long as you say the numbers in ENGLISH--- I don't care WHAT you call me in whatever language you speak at home!

(I'm not racist, I'm just stressed!)

"Here, they said......."

Financial Aid is sending people to the bookstore and telling them that they need their schedules to buy their books. TECHNICALLY this is correct. You need your schedule so that we can find your books so that you can buy them. The students, of course, took that to mean that their schedule is some sort of credit card. I had so many people walk up to me today at the register, and hand me their schedule.
"Here, they said that I needed this to buy my books."

What the heck am I supposed to do with that?!?!?!
Scan it?!
Swipe it?!
Shred it?!

Mostly I just said, "Oh, thanks" pushed it to the side and scanned their books in.

2 ways to prove I'm dumber than you!

1. You hand the customer their bag of books they've already purchased and say, "Just sign here, please!" (I mean... Have a great day!) =\

2. You sign the credit card receipt! (Ooops!! I mean... Can I have YOUR signature please???)

not a good day.

Here's your sign!

today i had a mother and a son walk out of the store with books...

I stop them and say: "did you pay for those yet?"

and he replies with, "I have fincancial aid."

"You need to purchase them here before you take you books out of the store!"

"Oh... I didn't know that."

this is understandable.
They assumed since they were paying through financial aid that they were free (because they didn't have to pay out of pocket...)

I get it!

But when I make a sign posted on both doors stating:

Ooops!

Did you purchase your books?

Whether you're paying with cash, check, card, or ANY form of student loan/financial aid,

YOU MUST BUY YOUR BOOKS BEFORE YOU LEAVE THE STORE!

Thank you!

I would assume that it wouldn't happen again...

but it did.

no lie.

immediately after I posted the signs,

a father and son walk out of the store with the books

and again (not five minutes after) I ask:

"did you pay for your books yet?"

same excuse.

:(

hello, rush.

SFA

Financial Aid starts today! :P

hell is on it's way...
and it's a week early!

Ahhhh!

I remember you......... NOT!!!

I love it when people come in and just stand there looking at you and they say, "I'm here to get my books."

I always want to reply with, "OHH right!!! I have your books right here in a special pile JUST for you!!! How wonderful that you finally came in!! What's your name again?!?!?!?!"

PEOPLE!!! Bring in your schedules!! Don't just stare at us and look dumb.. please! It's really annoying..

"Oh my god!"

I never realized how funny phone messages were!!

:0)

If we don't pick up it's because we're on the other line,

or we're too busy to answer the phone...

LOL!

people are funny.

Dan's Condition

Not only do I have to deal with the mental and emotional strains of customer service...

But I also have to deal with this!!

Dermographia, also known as dermatographia, is a skin disorder that causes itchy, red lines to appear when a person affected with the disorder scratches his or her skin. The lines that appear from dermographia are not serious, but they can be itchy and uncomfortable. In addition, these lines can last for several minutes after scratching is complete.

In a person with dermographia, specific skin cells called mast cells have a tendency to be overly sensitive when they experience minor trauma, such as that experienced when a person scratches his or her skin. When a person with dermographia scratches his or her skin, it causes the mast cells to release special chemicals called histamines. When histamines are released in a person with dermographia, the small blod vessels dilate. As the blood vessels dilate, or widen, it causes the characteristic redness and itching associated with dermographia.

In some cases, antihistamines are prescribed to help treat dermographia. Other times, the dermographia goes away on its own. For some people, the condition never really goes away.

I need to think of a title besides "really?!" but it's hard...

I hate it when people come into the store and complain in front of me about the store's policies or the buyback prices. Like really?! I'm right here! I can hear you! Go away if you think it's such a scam! Don't take the money!

Grrrrrrrrrrr.....

Blast[s] from the Past

...I haven't seen these kids in over 8 years...!!

and they still think they're the shizzz!!

GROW UP!
you go to fricken' community college;
by default your coolness factor has dwindled down to zer0!

Really?!

Ah! Dan beat me to it!! Oh well.. here's my vent for the day..

I AM NOT THE STINKIN' WELCOME DESK!!!!
I WORK IN A BOOKSTORE!!
DON'T ASK ME ABOUT THE SHUTTLE SCHEDULE
DON'T ASK ME ABOUT YOUR ID CARDS
DON'T ASK ME WHEN SCHOOL STARTS (you really should know that already)
DON'T ASK ME TO PRINT YOUR SCHEDULE

*speaks in a monotone* the last day to return your books is september 16th you need to have your receipt and all books that are wrapped need to be wrapped in order to get the refund.... have a nice day.

The Blog That Doesn't Exist: THE RESURRECTION

It's coming back!

FALL 2009

NEW STUDENTS!!

SOME NEW WORKERS!

SAME OLD [stupid] QUESTIONS!!

Read it all,

our ventilation blog for college booksellers...

or anyone else that feels like venting about their workplace.

(p.s. we were never here!)